//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"USA"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Anwendungsorientiertes Seminar...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
USA
Consumer behaviour
55
Konsumentenverhalten
52
Germany
33
Deutschland
28
Beziehungsmarketing
27
Relationship marketing
27
Corporate reputation
18
Customer satisfaction
18
Firmenimage
18
Social Web
17
Social web
17
Marketing
15
Kundenzufriedenheit
14
Electronic Commerce
12
Measurement
12
Messung
12
Dienstleistungsqualität
11
Service quality
11
United States
11
E-commerce
10
Brand management
9
Cluster analysis
9
Arbeitsverhalten
8
Customer service
8
Dienstleistungssektor
8
Emotion
8
Internet
8
Kundenservice
8
Markenführung
8
Market research
8
Marktforschung
8
Service industry
8
Work behaviour
8
Arbeitskräfte
7
Complaint management
7
Job satisfaction
7
Marketing management
7
Marketingmanagement
7
Moderation
7
more ...
less ...
Online availability
All
Undetermined
2
Free
1
Type of publication
All
Article
9
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
7
Aufsatz in Zeitschrift
7
Aufsatz im Buch
2
Book section
2
Collection of articles of several authors
1
Collection of articles written by one author
1
Hochschulschrift
1
Sammelwerk
1
Sammlung
1
more ...
less ...
Language
All
English
9
German
1
Author
All
Walsh, Gianfranco
10
Beatty, Sharon E.
3
Bartikowski, Boris
2
Dose, David
2
Albrecht, Arne Keno
1
Brach, Simon
1
Deseniss, Alexander
1
Elsner, Ralf
1
Gremler, Dwayne D.
1
Herpen, Erica van
1
Hille, Patrick
1
Holloway, Betsy Bugg
1
Klinner-Möller, Nicole
1
Labenz, Franziska
1
Lindridge, Andrew
1
Lippold, Axel
1
Mitchell, Vincent-Wayne
1
Northington, William Magnus
1
Rosenbaum, Mark S.
1
Wiedmann, Klaus-Peter
1
Wozniak, Richard
1
more ...
less ...
Institution
All
Gottfried Wilhelm Leibniz Universität Hannover
1
Published in...
All
Journal of business research : JBR
3
Journal of the Academy of Marketing Science
2
Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
1
International journal of markets and business systems
1
International journal of retail & distribution management
1
Reputation Management
1
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Kundenbezogene Unternehmensreputation bei Dienstleistungsunternehmen : eine internationale Vergleichsstudie
Klinner-Möller, Nicole
;
Walsh, Gianfranco
- In:
Herausforderungen der internationalen marktorientierten …
,
(pp. 435-453)
.
2011
Persistent link: https://www.econbiz.de/10008842198
Saved in:
2
Culture and age as moderators in the corporate reputation and loyalty relationship
Bartikowski, Boris
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of business research : JBR
64
(
2011
)
9
,
pp. 966-972
Persistent link: https://www.econbiz.de/10009241411
Saved in:
3
Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally
Walsh, Gianfranco
;
Bartikowski, Boris
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 989-995
Persistent link: https://www.econbiz.de/10009755381
Saved in:
4
Service employees' willingness to report complaints scale : cross-country application and replication
Walsh, Gianfranco
;
Northington, William Magnus
;
Hille, …
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 500-506
Persistent link: https://www.econbiz.de/10010495371
Saved in:
5
Customer-based corporate reputation : introducing a new segmentation criterion
Walsh, Gianfranco
;
Beatty, Sharon E.
;
Holloway, Betsy Bugg
- In:
Reputation Management
,
(pp. 151-161)
.
2011
Persistent link: https://www.econbiz.de/10009271984
Saved in:
6
Family allowances as reverse retail discrimination
Rosenbaum, Mark S.
;
Walsh, Gianfranco
;
Wozniak, Richard
- In:
International journal of retail & distribution management
40
(
2012
)
5
,
pp. 342-359
Persistent link: https://www.econbiz.de/10009568099
Saved in:
7
Investigating consumer confusion proneness cross-culturally : empirical evidence from the USA, Germany, and Thailand
Walsh, Gianfranco
;
Lindridge, Andrew
;
Mitchell, …
- In:
International journal of markets and business systems
2
(
2016
)
3
,
pp. 226-242
Persistent link: https://www.econbiz.de/10011715890
Saved in:
8
Unintended reward costs : the effectiveness of customer referral reward programs for innovative products and services
Dose, David
;
Walsh, Gianfranco
;
Beatty, Sharon E.
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
3
,
pp. 438-459
Persistent link: https://www.econbiz.de/10012107178
Saved in:
9
How to create successful customer experiences? : an empirical investigation of drivers and outcomes and the development of a practical-oriented measurement concept
Labenz, Franziska
-
2019
Persistent link: https://www.econbiz.de/10012019951
Saved in:
10
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->