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Purpose: The purpose of this paper is to build new contracts theories of SaaS service supply chain. Software as a … Service (SaaS) has become a hot topic in this industry . Compared with traditional manufacturing supply chain and general … service supply chain, the new IT service supply chain which based on SaaS has characteristics of both service and IT. And SaaS …
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This paper introduces an approach for integrating business models and ontologies supported by the PROMOTE® knowledge management system, applied in the LD-CAST project in order to involve domain experts from the business layer into the aspects of the actual service delivery situated in the IT...
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