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USA
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Relationship marketing
26,201
Beziehungsmarketing
25,527
Service quality
21,628
Dienstleistungsqualität
20,877
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Theorie
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8,427
Markenführung
8,377
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7,240
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7,091
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7,090
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6,916
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6,712
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6,530
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6,512
Online-Marketing
6,351
Internet marketing
6,319
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5,396
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5,205
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4,875
Virales Marketing
4,855
Einzelhandel
4,848
Retail trade
4,803
Brand
4,522
Markenartikel
4,507
Marketingmanagement
4,169
Marketing management
4,150
Emotion
3,889
Werbewirkung
3,865
Advertising effects
3,822
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3,657
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3,595
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Jang, Soocheong
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Hanushek, Eric Alan
19
Stavins, Joanna
19
Schuh, Scott
18
McFadden, Daniel
17
Smith, Alan D.
17
Kolstad, Jonathan
16
Winter, Joachim
16
Agarwal, Sumit
15
Einav, Liran
15
Heiss, Florian
15
Gruber, Jonathan
14
Han, Heesup
14
Rebitzer, James B.
13
Rivkin, Steven G.
13
Mattila, Anna S.
12
Nayga, Rodolfo M.
12
Staiger, Douglas
12
Tonsor, Glynn T.
12
Cawley, John H.
11
Goldsmith, Ronald E.
11
Handel, Benjamin R.
11
Lennon, Sharron J.
11
Allcott, Hunt
10
Chomsisengphet, Souphala
10
Dong, Diansheng
10
Kaiser, Harry M.
10
Kaplan, Greg
10
Kumar, V.
10
Lusardi, Annamaria
10
Roe, Brian
10
Rudanko, Leena
10
Waldfogel, Joel
10
Baghestani, Hamid
9
Barber, Nelson
9
Bronnenberg, Bart J.
9
Bruwer, Johan
9
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9
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9
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IGI Global
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American Home Economics Association
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Edward Elgar Publishing
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Federal Reserve Bank of New York
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Federal Reserve Bank of St. Louis
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Hongkong / Securities and Futures Commission
2
INSEAD
2
Information Resources Management Association
2
NetLibrary, Inc
2
OECD
2
The Wharton Financial Institutions Center
2
USA / Economic Research Service
2
Universität Mannheim
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Council on Consumer Interests
1
American Management Association
1
American Management Asssociations
1
American Society for Quality
1
Arthur D. Little International Inc. <Wiesbaden>
1
Boston College / Department of Economics
1
Brookings Institution
1
Bureau of Economic and Business Research <Champaign, Ill.>
1
Bureau of International Labor Affairs
1
Business Information Centre <Toronto>
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CESifo GmbH
1
Cato Institute
1
Centre of Policy Studies
1
Chambre de commerce et d'industrie de Paris
1
Columbia University / Bureau of Applied Social Research
1
Confederation of Britisch Industry
1
Conference on Research in Income and Wealth
1
Consumer Culture Theory Conference <10., 2015, Fayetteville, Ark.>
1
Consumer Culture Theory Conference <2, 2007, Toronto>
1
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Working paper / National Bureau of Economic Research, Inc.
365
Journal of consumer research : JCR ; an interdisciplinary bimonthly
151
Journal of business research : JBR
89
Journal of retailing and consumer services
87
International journal of hospitality management
84
NBER working paper series
71
Psychology & marketing
71
Journal of fashion marketing and management
63
The American economic review
48
Journal of marketing theory and practice
45
American journal of agricultural economics
44
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
43
The journal of consumer marketing
41
International journal of consumer studies
40
Journal of consumer affairs : official publication of the American Council on Consumer Interests
40
The journal of services marketing
39
American economic journal : a journal of the American Economic Association
37
Journal of the Academy of Marketing Science
36
Journal of international consumer marketing
35
Sport marketing quarterly : preferred journal of the Sport Marketing Association
34
Journal of consumer behaviour : an international research review
33
Services marketing quarterly
33
International journal of retail & distribution management
32
The review of economics and statistics
31
Discussion paper / Centre for Economic Policy Research
30
Health care management review : HCM review
30
Journal of advertising research
30
Journal of marketing
30
International journal of sport management and marketing : IJSMM
29
Journal of sport management : the official journal of the North American Society of Sport Management
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Applied economics
27
Industrial marketing management : the international journal for industrial and high-tech firms
27
Journal of service research : JSR
27
Journal of travel and tourism marketing
26
Journal of business ethics : JOBE
25
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
24
Journal of hospitality marketing & management
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Journal of advertising : official publication of the American Academy of Advertising
23
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ECONIS (ZBW)
6,965
EconStor
79
Other ZBW resources
73
USB Cologne (EcoSocSci)
68
OLC EcoSci
15
RePEc
8
USB Cologne (business full texts)
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1
Nomological validity of the Net Promoter Index question
Leisen Pollack, Birgit
;
Alexandrov, Aliosha
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 118-129
Persistent link: https://www.econbiz.de/10009747187
Saved in:
2
Consumer shopping value, satisfaction and loyalty in discount retailing
Carpenter, Jason M.
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 358-363
Persistent link: https://www.econbiz.de/10003742276
Saved in:
3
Handling negative online customer reviews : the effects of elaboration likelihood model and distributive justice
Cheng, Vincent T. P.
;
Loi, Mei Kun
- In:
Journal of travel and tourism marketing
31
(
2014
)
1/2
,
pp. 1-15
Persistent link: https://www.econbiz.de/10010361829
Saved in:
4
Exploring the impacts of service guarantee strategy
Lee, Kyuho
;
Khan, Mahmood A.
- In:
Journal of travel and tourism marketing
29
(
2012
)
1/2
,
pp. 133-146
Persistent link: https://www.econbiz.de/10009537257
Saved in:
5
Image of all hotel scales on travel blogs : its impact on customer loyalty
Zhang, Jian Jane
;
Mao, Zhenxing
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 113-131
Persistent link: https://www.econbiz.de/10009512714
Saved in:
6
Managing negative reviews : the persuasive role of webcare characteristics
Ghosh, Tathagata
- In:
Journal of internet commerce
16
(
2017
)
2
,
pp. 148-173
Persistent link: https://www.econbiz.de/10011804469
Saved in:
7
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
8
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
9
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
10
Gender-moderating effect on e-shopping behavior : a cross-cultural study of the United States and Saudi Arabia
Heinrichs, John H.
;
Aali, Abdulrahman Yousef al-
;
Lim, …
- In:
Journal of global marketing
29
(
2016
)
1/5
,
pp. 85-97
Persistent link: https://www.econbiz.de/10011654069
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