The aim of this research is to understand how IT executives of different countries implement and perceive IT operational process improvement frameworks. We examine if IT operational frameworks, such as ITIL and CobiT, have an effect on the IT organization and on the relations between the IT...

The increased importance of national and IT security for the United States, specifically after the events of September 11, 2001, resulted in the Federal Information of Security Management Act (FISMA, Public Law 107347, Title III) being passed by the Congress in 2002. FISMA requires agency's CIO...