About the author -- Chain reaction : quality, productivity, lower costs, capture the market -- Principles for transformation of western management -- Diseases and obstacles -- When? how long? -- Questions to help managers -- Quality and the consumer -- Quality and productivity in service...

How are we doing? -- The heavy losses -- Introduction to a system -- A system of profound knowledge -- Leadership -- Management of people -- The red beads -- Shewhart and control charts -- The funnel -- Some lessons in variation -- Why deming? : why now more than ever -- Kelly l. allan --...