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The journal of services marketing
1
The service industries journal
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Propensity for reciprocity among frontline employees
Gilliam, David A.
;
Rayburn, Steven W.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 290-301
Persistent link: https://www.econbiz.de/10011524387
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Using work design to motivate customer-oriented behaviors
Rayburn, Steven W.
;
Gilliam, David A.
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 339-355
Persistent link: https://www.econbiz.de/10011564148
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