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USA
Service quality
21,605
Dienstleistungsqualität
20,688
Customer satisfaction
15,419
Kundenzufriedenheit
13,764
Consumer behaviour
7,268
Konsumentenverhalten
7,067
Relationship marketing
6,870
Beziehungsmarketing
6,804
Systemtheorie
2,996
Qualitätsmanagement
2,822
Quality management
2,778
Wirtschaftsprüfung
2,483
Financial audit
2,480
Systems theory
2,301
Theorie
2,208
Theory
2,182
Krankenhaus
1,908
Hospital
1,901
United States
1,779
Health care
1,627
Gesundheitsversorgung
1,588
Deutschland
1,577
Germany
1,536
Customer service
1,482
Kundenservice
1,379
Gesundheitswesen
1,303
customer satisfaction
1,290
Product quality
1,289
Online retailing
1,282
Online-Handel
1,282
Health care system
1,281
Produktqualität
1,269
Job satisfaction
1,187
service quality
1,184
Arbeitszufriedenheit
1,183
Satisfaction
1,179
Dienstleistungssektor
1,159
Service industry
1,157
Electronic Commerce
1,093
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Undetermined
339
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207
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Article
1,338
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474
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1,210
Aufsatz in Zeitschrift
1,210
Graue Literatur
274
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274
Arbeitspapier
231
Working Paper
231
Aufsatz im Buch
99
Book section
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Hochschulschrift
55
Thesis
48
Collection of articles of several authors
24
Sammelwerk
24
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23
Sammlung
23
Case study
22
Fallstudie
22
research-article
20
Bibliografie enthalten
11
Bibliography included
11
Aufsatzsammlung
8
Konferenzschrift
7
Amtsdruckschrift
5
Conference proceedings
5
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4
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3
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3
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3
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2
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2
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1,774
German
36
Undetermined
4
French
1
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Hanushek, Eric Alan
19
Rivkin, Steven G.
13
Jang, Soocheong
12
Rebitzer, James B.
12
Staiger, Douglas
12
Han, Heesup
9
Woessmann, Ludger
9
Gruber, Jonathan
8
Huckman, Robert S.
8
Kane, Thomas J.
8
Kessler, Daniel P.
8
Rockoff, Jonah E.
8
Ruhose, Jens
8
Figlio, David N.
7
Prybutok, Victor R.
7
Rupp, Nicholas G.
7
Taylor, Lowell J.
7
Votruba, Mark
7
Bloom, Nicholas
6
Cutler, David M.
6
Doyle, Joseph J.
6
Kolstad, Jonathan
6
McMillan, Robert
6
Min, Ho-key
6
Pathak, Parag A.
6
Ryu, Kisang
6
Smith, Jeffrey A.
6
Cebul, Randall D.
5
Eide, Eric R.
5
Grabowski, David C.
5
Ha, Jooyeon
5
Horwitz, Jill R.
5
Kain, John F.
5
Keiningham, Timothy
5
Lemos, Renata
5
List, John A.
5
Mattila, Anna S.
5
McClellan, Mark B.
5
McDevitt, Ryan C.
5
McFadden, Kathleen L.
5
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National Bureau of Economic Research
18
IGI Global
7
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Edward Elgar Publishing
2
Hongkong / Securities and Futures Commission
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Society for Quality
1
CESifo GmbH
1
Cato Institute
1
Department of Health, Education, and Welfare
1
Federal Reserve Bank of St. Louis
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Industrial Relations Research Association
1
Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
1
Johns Hopkins University / Department of Economics
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
National Institute of Economic and Social Research
1
OECD
1
President's Science Advisory Committee
1
Springer Fachmedien Wiesbaden
1
Stanford Institute for Economic Policy Research
1
The Wharton Financial Institutions Center
1
USA / Bureau of Labor Statistics
1
USA / Congress / Senate / Committee on Commerce, Science, and Transportation
1
United States / Congress / House / Committee on Ways and Means / Subcommittee on Health
1
University of Dundee / Department of Economic Studies
1
Universität Mannheim
1
Urban Institute <Washington, DC>
1
Verband Deutscher Maschinen- und Anlagenbau
1
Vereinte Nationen / Statistical Commission
1
Vereinte Nationen / Wirtschaftskommission für Europa
1
Williams College
1
Woodrow Wilson Foundation
1
World Bank
1
World Bank / Financial Sector Development Dept
1
World Bank / Office of the Senior Vice President and Chief Economics, Development Economics
1
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Working paper / National Bureau of Economic Research, Inc.
113
International journal of hospitality management
40
Health care management review : HCM review
30
The journal of services marketing
21
Journal of retailing and consumer services
20
Quality management journal : QMJ
18
Journal of business research : JBR
16
NBER working paper series
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Services marketing quarterly
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of air transport management
13
Economics of education review
12
Journal of service research : JSR
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of health economics
11
Journal of human resources : JHR
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
Health care financing review
10
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of contemporary hospitality management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
Managing service quality : MSQ ; an international journal
10
The American economic review
10
Academy of Management journal : AMJ
9
American economic journal : a journal of the American Economic Association
9
Discussion paper series / IZA
9
Journal of hospitality marketing & management
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Psychology & marketing
9
The Milbank quarterly
9
International public management journal
8
Journal of accounting and public policy
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
The service industries journal
8
Brookings papers on education policy
7
Economic inquiry : journal of the Western Economic Association International
7
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Source
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ECONIS (ZBW)
1,776
Other ZBW resources
26
USB Cologne (EcoSocSci)
7
RePEc
3
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1
Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes
Moro, Sérgio
;
Batista, Fernando
;
Rita, Paulo
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
7
,
pp. 1112-1129
Persistent link: https://www.econbiz.de/10012053417
Saved in:
2
The stepwise process relationship between strategic leadership, quality practices, and performances : an empirical analysis in the U.S. and China manufacturing
Cho, Young Sik
;
Thiagarajan, Palaniappan
;
Chong, Hyonsong
; …
- In:
International journal of operations and quantitative …
23
(
2017
)
2
,
pp. 147-160
Persistent link: https://www.econbiz.de/10011732634
Saved in:
3
Restaurant tipping discrimination : evidence from a representative sample of US households
Jahan, Nusrat
;
Leschewski, Andrea
;
Davis, David E.
- In:
Journal of agricultural & food industrial organization
21
(
2023
)
2
,
pp. 117-127
Persistent link: https://www.econbiz.de/10014293769
Saved in:
4
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
5
Consumer-to-consumer electronic commerce : an emerging stream of research
Jones, Kiku
;
Leonard, Lori N. K.
- In:
Consumer behavior, organizational development, and …
,
(pp. 1-17)
.
2009
Persistent link: https://www.econbiz.de/10003792564
Saved in:
6
Organizational culture in the casual dining restaurant industry : the impact that culture has on service quality and customers' intentions to return
Koutroumanis, Dean A.
- In:
Handbook of hospitality human resources management
,
(pp. 63-82)
.
2008
Persistent link: https://www.econbiz.de/10003810250
Saved in:
7
The effect of tourism services on travelers' quality of life
Neal, Janet D.
;
Uysal, Muzaffer
;
Sirgy, M. Joseph
- In:
Journal of travel research : a quarterly publication of …
46
(
2007
)
2
,
pp. 154-163
Persistent link: https://www.econbiz.de/10003860839
Saved in:
8
Critical incidents in tourism: failure, recovery, custumer switching, and word-of-mouth behaviors
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 180-194
Persistent link: https://www.econbiz.de/10003863497
Saved in:
9
The impact of perceived service quality on MBA student satisfaction and recommendations : do expectations matter?
Carter, Robert E.
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 234-248
Persistent link: https://www.econbiz.de/10003865579
Saved in:
10
Finding the proper fleet-downsizing strategies for U.S. agricultural cooperatives : a case of GROWNMARK, Inc.
Suzuki, Yoshinori
- In:
Transportation journal : a journal of the Association …
48
(
2009
)
2
,
pp. 24-39
Persistent link: https://www.econbiz.de/10003847733
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