The achievement of Millennium Development Goals (MGDs) by 2015 requires significant managerial innovation and creativity, especially in low-income countries where utility inefficiencies are still prevalent. This paper describes approaches that have been used in Uganda's National Water and...

National Water & Sewerage Company (NWSC), the Ugandan utility responsible for urban water delivery, was operating at a loss of Sh 348MM a month with performance indicators below African utility standards. In 1999, the Bank recommended that NWSC close down for good, after five years of intensive...

Although most public water utilities in developing countries perform poorly, some have achieved remarkable turnarounds and now deliver effectively on their mandate. Current analyses of such turnarounds focus on institutional- and organisational-level explanations that ignore the political...

For long, public services have been criticised for being counter-productive, dysfunctional, slothful, inefficient, wasteful, and overshadowed by a general sense that something is definitely not right. In the early 1990s, NWSC was no exception to such criticisms as the outcry about the poor...