Purpose – To reengineer the applications' processes of the land department of Al‐Ain Municipality and to develop an electronic version of the reengineered processes. Design/methodology/approach – The research approach used in this work is similar to the five‐point incremental approach...

Purpose – This paper seeks to reengineer the applications' processes of the Naturalization and Residency Department in Al Ain city and to develop an electronic version of the reengineered processes. Design/methodology/approach – The research approach used in this work is similar to the...