This chapter provides an overview of the most successful ADR model in the EU for resolving consumer disputes: the ombudsman model. After introducing the differences and similarities of both public sector and private sector ombudsman schemes, a comparison of existing consumer ombudsman models in...

The International Energy Agency estimates that $24.5 trillion of energy efficiency (EE) investments will be needed through 2040. Debt- and self-financed projects are expected to contribute only a third of this capital due to multiple barriers. On the one hand, self-financed projects require...

The European Union is attempting to develop a common energy policy, despite many difficulties in the past and current uncertainties. This book examines the evolution of energy policy in a number of European states, analysing the similarities and differences in approach across the Union. In...