Purpose – The purpose of this paper is to consider whether a move from self-regulation in the form of the Banking Code to statutory regulation by the Financial Services Authority (FSA) of retail banking conduct of business is to be supported. Design/methodology/approach – The paper begins by...

Purpose – The purpose of this paper is to consider whether a move from self‐regulation in the form of the Banking Code to statutory regulation by the Financial Services Authority (FSA) of retail banking conduct of business is to be supported. Design/methodology/approach – The paper begins...