This eighth issue of the International Productivity Monitor produced by the Centre for the Study of Living Standards contains eight articles. Topics covered are: a progress report on endogenous growth theory; recent productivity developments in Canada and the United States; monetary policy in...

Purpose – The purpose of this study is to investigate the different types of innovation that are predominant in companies in the UK services sector, the degree of innovativeness, the practices associated with the pursuit of innovation and their relationship with company performance....

This article identifies three main trends in service operations. It identifies how these have been applied to service industries in general and to the food service sector in particular. The relationship between these and specific industry sectors is identified. The application and implementation...

This paper examines how well theories of consumer behaviour allow prediction of the consumption of tourism and hospitality products and services. Given the changing demographic and psychographic profile of consumers in the UK, it is proposed that a multitude of theoretical paradigms may be...

Purpose – The purpose of this paper is to consider the impact of the shift to a service‐based economy on the employability of unemployed job seekers, specifically focussing on skill acquisition and utilisation. The article considers the provision of training opportunities for unemployed...

What is the impact of union structure on the strategic capacity of ational union movements to respond to economic re‐structuring? Focuses on the experience of five countries (Canada, France, Japan, the UK and the US) and their common problems as regards, first, the movement of employment into...

During 1990, one of the largest service sector companies in the UK was in the process of implementing major change. Top management believed that total quality management (TQM) was an appropriate vehicle for such change. However, the research suggested that the quality objectives of the...

Over 80 companies and organizations have recently changed their collective bargaining arrangements to introduce “single table bargaining” (STB). This sharp rise follows on from only a small umber of companies introducing this change in the 1980s. Under STB all the different unions and grades...

Performance‐related pay (PRP) is becoming a fashionable concept in Britain nowadays, but there is a shortage of detailed examination of how such systems work in practice. To help alleviate this, a case study is presented of a scheme introduced into a company in the financial services sector....