Dale, B.G.; Lees, J. - In: International Journal of Operations & Production Management 5 (1985) 4, pp. 43-54
What constitutes a success, survivor, or failure regarding UK quality circle programmes, is not a clear‐cut issue, according to results from four questionnaire‐based surveys carried out by the Department of Management Sciences at UMIST, 1982–4. It is an open question whether some quality...