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An empirical approach to service classification for productivity management studies

Shafti, Farhad; Meer, Robert van der; Williams, Terry M. - In: The service industries journal 27 (2007) 5/6, pp. 709-730

Persistent link: https://www.econbiz.de/10003622871

The rhetoric and reality of "process control" in organisational environments with a TQM orientation : the managers' view

Soltani, Ebrahim; Singh, Abhilasha; Liao, Ying Ying; … - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 67-77

Persistent link: https://www.econbiz.de/10003957151

Stuck in the middle with you : the effects of incongruency of senior and middle managers' orientations on TQM programmes

Soltani, Ebrahim; Wilkinson, Adrian - In: International journal of operations & production … 30 (2010) 3/4, pp. 365-397

Persistent link: https://www.econbiz.de/10003958062

What sparks quality-driven change programmes in not-for-profit service sector? : some evidence from the voluntary sector

Liao, Ying Ying; Soltani, Ebrahim; Yeow, Pamela - In: Total quality management & business excellence : an … 25 (2014) 11, pp. 1295-1317

Persistent link: https://www.econbiz.de/10010468785

Competitive stratgy, dynamic capability, and value creation : some empirical evidence form UK telecommunications firms

Rashidirad, Mona; Salimian, Hamid; Soltani, Ebrahim; … - In: Strategic change : SC ; briefings in entrepreneurial finance 26 (2017) 4, pp. 333-342

Persistent link: https://www.econbiz.de/10011821145

Towards a TQM‐driven HR performance evaluation: an empirical study

Soltani, Ebrahim - In: Employee Relations 25 (2003) 4, pp. 347-370

Reports findings from a research designed to investigate the main issues of the current human resource (HR) performance evaluation systems in over 150 UK‐based quality‐focused organisations. The study identified the main characteristics of HR performance evaluation systems currently...

Persistent link: https://www.econbiz.de/10014730989

Making a difference? : evaluating an innovative approach to the project management Centre of Excellence in a UK government department

O'Leary, Tim; Williams, Terry M. - In: International journal of project management : the … 26 (2008) 5, pp. 556-565

Persistent link: https://www.econbiz.de/10003754829

Project management learning : a comparative study between engineering students' experiences in South Africa and the United Kingdom

Ojiako, Udechukwu; Chipulu, Max; Marshall, Alasdair; … - In: Project management journal : PMJ 46 (2015) 4, pp. 47-62

Persistent link: https://www.econbiz.de/10011340258