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Seeking for solutions within a project setting

Naudé, Peter; Henneberg, Stephan; Mouzas, Stefanos; … - In: Journal of business market management : jbm 3 (2009) 3, pp. 151-170

Persistent link: https://www.econbiz.de/10003893685

Going beyond customers : a business segmentation approach using network pictures to identify network segments

Henneberg, Stephan C.; Mouzas, Stefanos; Naudé, Peter - In: Journal of business market management : jbm 3 (2009) 2, pp. 91-113

Persistent link: https://www.econbiz.de/10003845011

Complaint management expectations : an online laddering analysis of small versus large firms

Henneberg, Stephan C.; Gruber, Thorsten; Reppel, Alexander - In: Industrial marketing management : the international … 38 (2009) 6, pp. 584-598

Persistent link: https://www.econbiz.de/10003889402

Complaint resolution management expectations in an asymmetric business-to-business context

Gruber, Thorsten; Henneberg, Stephan; Ashnai, Bahar; … - In: The journal of business & industrial marketing 25 (2010) 5, pp. 360-371

Persistent link: https://www.econbiz.de/10008655577

Supplier relationship management in the construction industry : the effects of trust and dependence

Jiang, Zhizhong; Henneberg, Stephan; Naudé, Peter - In: The journal of business & industrial marketing 27 (2012) 1, pp. 3-15

Persistent link: https://www.econbiz.de/10009511277

The importance of trust vis-à-vis reliance in business relationships : some international findings

Jiang, Zhizhong; Henneberg, Stephan; Naudé, Peter - In: International marketing review 28 (2011) 4, pp. 318-339

Persistent link: https://www.econbiz.de/10009305330

A cross-cultural comparison of business complaint management expectations

Henneberg, Stephan; Gruber, Thorsten; Reppel, Alexander; … - In: Journal of marketing theory and practice 23 (2015) 3, pp. 254-271

Persistent link: https://www.econbiz.de/10011312662

Exploring trust vis-à-vis reliance in business relationships : a qualitative analysis in the UK construction industry

Jiang, Zhizhong; Henneberg, Stephan; Naudé, Peter - In: Marketing intelligence & planning 28 (2010) 6, pp. 706-722

Persistent link: https://www.econbiz.de/10009513558

Resource acquisition strategies in business relationships

Zaefarian, Ghasem; Henneberg, Stephan; Naudé, Peter - In: Industrial marketing management : the international … 40 (2011) 6, pp. 862-874

Persistent link: https://www.econbiz.de/10009348550

Complaint resolution management expectations in an asymmetric business‐to‐business context

Gruber, Thorsten; Henneberg, Stephan C.; Ashnai, Bahar; … - In: Journal of Business & Industrial Marketing 25 (2010) 5, pp. 360-371

Purpose – The purpose of this paper is to gain a deeper understanding of the attributes of effective complaint management in business‐to‐business relationships, and to reveal the underlying benefits that buying organizations are looking for when complaining. Design/methodology/approach –...

Persistent link: https://www.econbiz.de/10014843023