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1
Understanding consumer reactions to offshore outsourcing of customer services
Sharma, Piyush
;
Mathur, Rajiv
;
Dhawan, Abhinav
- In:
Contemporary research in e-branding
,
(pp. 228-240)
.
2009
Persistent link: https://www.econbiz.de/10003778220
Saved in:
2
Out of control? : an ethnographic analysis of the disposal of collectable objects through auction
Cheetham, Fiona
- In:
Journal of consumer behaviour : an international …
8
(
2009
)
6
,
pp. 316-326
Persistent link: https://www.econbiz.de/10003921556
Saved in:
3
Not moving things along : hoarding, clutter and other ambiguous matter
Maycroft, Neil
- In:
Journal of consumer behaviour : an international …
8
(
2009
)
6
,
pp. 354-364
Persistent link: https://www.econbiz.de/10003921566
Saved in:
4
Service employees and customer phone rage : an empirical analysis
Harris, Lloyd C.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 463-484
Persistent link: https://www.econbiz.de/10009733023
Saved in:
5
Exploring the UK high street retail experience : is the service encounter still valued?
Resnick, Sheilagh
;
Foster, Carley
;
Woodall, Tony
- In:
International journal of retail & distribution management
42
(
2014
)
9
,
pp. 839-859
Persistent link: https://www.econbiz.de/10010417705
Saved in:
6
An eye for an eye : investigating the impact of consumer perception of corporate unfairness on aberrant consumer behavior
Fukukawa, Kyoko
(
contributor
);
Ennew, Christine
(
contributor
)
-
2005
Persistent link: https://www.econbiz.de/10003366969
Saved in:
7
Examining the drivers of deviant service adaption in fashion retailing : the role of tenure
Mortimer, Gary
;
Wang, Shasha
- In:
Journal of fashion marketing and management
26
(
2022
)
2
,
pp. 221-246
Persistent link: https://www.econbiz.de/10013162349
Saved in:
8
Spaces of active disengagement across the food retail shop floor
Hadjisolomou, Anastasios
- In:
Employee relations
45
(
2023
)
1
,
pp. 140-155
Persistent link: https://www.econbiz.de/10013530796
Saved in:
9
Enabling "managed activism" : the adoption of call centres in Australian, British and US trade unions
Lund, John R.
;
Wright, Christopher
- In:
New technology, work and employment
24
(
2009
)
1
,
pp. 43-59
Persistent link: https://www.econbiz.de/10003822617
Saved in:
10
Fiscal policy and aggregate demand : a study of Britain and the United States
Monadjemi, Mehdi S.
-
1994
Persistent link: https://www.econbiz.de/10000888626
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