`Provides a wide-ranging and though-provoking analysis of non-union forms of employee-representation. While it will unquestionably be of interest to scholars and students specializing in the burgeoning field of non-union employee relations, there is much useful material that could inform union...

Purpose – This paper aims to examine union and non‐union consultation and representative arrangements at South West Water (SWW) over a ten‐year period, from 1992 to 2002. Design/methodology/approach – The paper attempts to fill the gap in the current research by examining the processes...