Purpose – Much current academic writing focuses on the changing nature of work in the services sector, particularly with regard to the implementation of new technological processes. Bringing attention back to a traditional industry, coal mining, the paper aims to consider the impact of...

Over the past two decades, the National Health Hospital Service has been subjected to considerable changes in its organization. 'New' public sector management (NPM) has been given the task of changing hospital culture and making service provision more efficient. Nurses, as the largest...

Purpose – The purpose of this research is to examine the role of various management functions within the complex multi‐layered and multi‐faceted history and structure that is the National Health Service (NHS) hospital service and explore the legitimacy of the role of human resource...