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The role of QFD in capturing t...
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United States
Lieferantenmanagement
17,380
Supplier relationship management
17,337
Qualitätsmanagement
16,786
Quality management
15,109
Supply chain
6,045
Lieferkette
6,039
Benchmarking
6,012
Theorie
5,542
Theory
5,504
Deutschland
3,697
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3,446
Service quality
2,907
Dienstleistungsqualität
2,886
Beziehungsmarketing
2,698
Relationship marketing
2,693
USA
1,936
Product quality
1,718
Produktqualität
1,715
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1,652
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1,650
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1,584
Industrie
1,573
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1,491
Business-to-business marketing
1,474
B-to-B-Marketing
1,471
Prozessmanagement
1,458
Performance measurement
1,445
Unternehmenserfolg
1,444
Firm performance
1,428
Unternehmenskooperation
1,393
Performance-Messung
1,379
Electronic Commerce
1,375
E-commerce
1,368
Customer satisfaction
1,343
Business process management
1,329
Inter-firm cooperation
1,327
Kundenzufriedenheit
1,307
Innovationsmanagement
1,230
SME
1,218
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Sammelwerk
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Bibliography included
17
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11
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10
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Helper, Susan
10
Min, Ho-key
9
Smith, Alan D.
7
Vinyard, John
7
Furterer, Sandra L.
6
Kamal, Fariha
6
Monarch, Ryan
6
Vukina, Tomislav
6
Autry, Chad W.
5
Cahill, David L.
5
McFadden, Kathleen L.
5
Tuominen, Kari
5
Zu, Xingxing
5
Anh Chi Phan
4
Bensaou, Ben M.
4
Chakravorty, Satya S.
4
Chu, Wujin
4
Dranove, David
4
Dyer, Jeffrey H.
4
Evans, James R.
4
Fredendall, Lawrence D.
4
Goldsby, Thomas J.
4
Gowen, Charles, III.
4
Knemeyer, A. Michael
4
Leegomonchai, Porametr
4
Matsui, Yoshiki
4
Mummalaneni, Venkatapparao
4
Roy, Mitrendu Narayan
4
Saha, Siddhartha Sankar
4
Schroeder, Roger G.
4
Wallenburg, Carl Marcus
4
Abowd, John M.
3
Akdere, Mesut
3
Al-Hakim, Latif
3
Amelung, Volker E.
3
Bianchini, Stefano
3
Brave, Scott A.
3
Cheng, T. C. E.
3
Choi, Thomas Y.
3
Dant, Rajiv P.
3
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IGI Global
8
National Bureau of Economic Research
5
European Operations Management Association
3
United States / Congress / House / Committee on Banking and Currency
3
Brookings Institution
2
Duff & Phelps Corp.
2
Hongkong / Securities and Futures Commission
2
Institut Arbeit und Technik
2
NetLibrary, Inc
2
USA / Bureau of Economic Analysis
2
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1
California Agricultural Experiment Station / Department of Agricultural and Resource Economics
1
Center for the Advancement of Process Technology <Texas City, Tex.>
1
Claremont Institute for Economic Policy Studies
1
Cornell University / Department of Agricultural Economics
1
Defense Advanced Research Projects Agency
1
Departments of Management Sciences, University of Manchester, Institute of Science and Technology
1
EurOMA <21., 2014, Palermo>
1
EurOMA <22., 2015, Neuenburg, Schweiz>
1
European Students of Industrial Engineering and Management / TQM Vision
1
Europäische Kommission / Generaldirektion Informationsgesellschaft
1
Europäische Kommission / Programm Technologien der Informationsgesellschaft
1
Harvard Graduate School of Business Administration
1
Institut für Systemtechnik und Innovationsforschung
1
Institute for Telecommunication Sciences <Boulder, Colo.>
1
International Conference on Quality Engineering and Management <1., 2014, Guimarães>
1
Internationales Institut für Umwelt und Gesellschaft
1
Massachusetts Institute of Technology / Department of Economics
1
Positive Personnel Practices, Bannockburn, IL
1
Rationalisierungs- und Innovationszentrum der Deutschen Wirtschaft
1
Scientific Consulting Doktor Schulte-Hillen <Köln>
1
Springer Fachmedien Wiesbaden
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Springer-Verlag GmbH
1
UNIDO
1
USA / Bureau of International Labor Affairs
1
USA / General Accounting Office
1
United States International Trade Commission / Office of Economics
1
University of Dundee / Department of Economic Studies
1
Vereinte Nationen / Statistical Commission
1
Vereinte Nationen / Wirtschaftskommission für Europa
1
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Industrial marketing management : the international journal for industrial and high-tech firms
46
International journal of production research
29
Working paper / National Bureau of Economic Research, Inc.
28
Quality management journal : QMJ
26
International journal of productivity and quality management : IJPQM
23
Benchmarking : an international journal ; BIJ
22
International journal of production economics
22
Journal of operations management
19
American journal of agricultural economics
18
European journal of operational research : EJOR
18
International journal of quality & reliability management
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
Global business and organizational excellence : a review of research & best practices
14
Health care management review : HCM review
14
Journal of business-to-business marketing
13
The review of financial studies
13
International journal of six sigma and competitive advantage : IJSSCA
12
The journal of business & industrial marketing
12
Production and operations management : an international journal of the Production and Operations Management Society
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
Journal of business logistics : JBL
10
Journal of business research : JBR
10
The TQM journal : the international review of organizational improvement
10
The journal of supply chain management : a global review of purchasing and supply
10
Journal of economics & management strategy : JEMS
9
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
8
Journal of the Operational Research Society : OR
8
Business horizons
7
International journal of services and operations management
7
Journal of financial economics
7
Journal of purchasing and supply management
7
Academy of Management journal : AMJ
6
Journal of financial and quantitative analysis : JFQA
6
Journal of political economy
6
Lean Six Sigma in service : applications and case studies
6
Report / Marketing Science Institute
6
The international journal of productivity and performance management : IJPPM
6
The journal of law, economics, & organization
6
American journal of business : applying research to practice ; AJB
5
European journal of industrial engineering : EJIE
5
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ECONIS (ZBW)
1,865
Other ZBW resources
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1
Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
Saved in:
2
A "cross-cultural RELQUAL-scale" in supplier-distributor relationships of Sweden and the USA
Payan, Janice M.
;
Svensson, Göran
;
Awuah, Gabriel B.
; …
- In:
International marketing review
27
(
2010
)
5
,
pp. 541-561
Persistent link: https://www.econbiz.de/10008906858
Saved in:
3
Antecedents of project success : the perception of vendor employees
Pannirselvam, Gertrude P.
;
Madupalli, Ramana
- In:
Quality management journal : QMJ
18
(
2011
)
3
,
pp. 7-20
Persistent link: https://www.econbiz.de/10009259751
Saved in:
4
Quality management practices for business services from a buyer's perspective
Holschbach, Elmar
-
2011
Persistent link: https://www.econbiz.de/10009407751
Saved in:
5
Supply chain quality management practices and performance : an empirical study
Zeng, Jing
;
Anh Chi Phan
;
Matsui, Yoshiki
- In:
Operations management research : OMR ; advancing …
6
(
2013
)
1/2
,
pp. 19-31
Persistent link: https://www.econbiz.de/10009761472
Saved in:
6
Antecedents and consequences of frontline service employee commitment to service quality
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
; …
- In:
Journal of marketing theory and practice
16
(
2008
)
2
,
pp. 95-110
Persistent link: https://www.econbiz.de/10003735477
Saved in:
7
Competition or compensation : supplier incentives under the American and Japanese subcontracting systems
Taylor, Curtis R.
- In:
The American economic review
87
(
1997
)
4
,
pp. 598-618
Persistent link: https://www.econbiz.de/10001226854
Saved in:
8
The co-evolution of supplier relationship quality and product quality in the U.S. auto industry : a cultural perspective
Chen, Yi-Su
;
Su, Hung-Chung
;
Ro, Young Kyun
- In:
International journal of production economics
184
(
2017
),
pp. 245-255
Persistent link: https://www.econbiz.de/10011642539
Saved in:
9
Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
10
Benchmarking
the redesign of "business process reengineering" curriculum : a continuous process improvement (CPI)
Jain, Rashmi
;
Chandrasekaran, Anithashree
;
Gunasekaran, …
- In:
Benchmarking : an international journal ; BIJ
17
(
2010
)
1
,
pp. 77-94
Persistent link: https://www.econbiz.de/10003964280
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