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Eine dienstleistungsorientierte Perspektive des Handelsmarketing
Faßnacht, Martin - 2003 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001737403
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It's all about customers : the perfect way to grow your business through marketing, sales and service
Frazer-Robinson, John - 1999 - 2nd ed
Persistent link: https://www.econbiz.de/10001390756
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Latinas on the line : invisible information workers in telecommunications
Villa-Nicholas, Melissa - 2022
"Latinas on the Line provides a compelling analysis and historical and theoretical grounding of the oral histories, never before seen, of Latina information workers in the Bell System from their entrance in 1973 to their retirements by 2015. Author Melissa Villa-Nicholas demonstrates the...
Persistent link: https://www.econbiz.de/10012533747
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Development and validation of the customer-centered behavior measure
Michel, John W.; Tews, Michael J.; Kavanagh, Michael J. - In: The service industries journal 34 (2014) 13, pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
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Gower handbook of customer service
Murley, Peter (contributor) - 1997
Persistent link: https://www.econbiz.de/10000563690
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The future belongs to us all
Silvester, Marc; Ahmed, Mohi; Brown, Tom - In: Business strategy review 19 (2008) 4, pp. 12-16
Persistent link: https://www.econbiz.de/10003788086
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Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
Bacal, Robert - In: The complete book of perfect phrases for …, (pp. 483-716). 2010
Persistent link: https://www.econbiz.de/10003896178
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Consequences of customer powerlessness : secondary control
Bunker, Matthew; Ball, A. Dwayne - In: Journal of consumer behaviour : an international … 8 (2009) 5, pp. 268-283
Persistent link: https://www.econbiz.de/10003899846