Diligently apply to the right pursuits -- Strive for continuous improvement -- The power of humility -- Rid all that adds no value -- Improve quality by exposing the truth -- Raise the bar to unreachable heights -- Favor long-term strategies over short-term fixes -- Learn the customer, live the...

I revisit the dominant-firm model and discuss its implicit assumption of a sequential move structure. I argue that a simultaneous move structure is often more reasonable and derive an alternative formulation of the model based on this approach. -- dominant firm ; monopoly with fringe ;...

The introduction of a new product generation forces incumbents in network industries to rebuild their installed base to maintain an advantage over potential entrants. We study if backward compatibility can help moderate this process of rebuilding an installed base. Using a structural model of...