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United States
Beziehungsmarketing
25,380
Relationship marketing
25,348
Kundenzufriedenheit
13,767
Customer satisfaction
13,755
Konsumentenverhalten
12,924
Consumer behaviour
12,907
Dienstleistungsqualität
7,835
Service quality
7,833
Marketing
7,046
Deutschland
6,723
Germany
5,777
Theorie
4,856
Theory
4,833
Marketingmanagement
3,997
Markenführung
3,760
Brand management
3,754
Electronic Commerce
3,721
Marketing management
3,540
Customer service
3,047
Kundenservice
3,046
Lieferantenmanagement
2,769
Supplier relationship management
2,769
Social Web
2,662
Social web
2,662
E-commerce
2,593
Kundenmanagement
2,561
Markenimage
2,528
Online-Marketing
2,500
Brand image
2,392
Internet marketing
2,388
Online-Handel
2,077
Online retailing
2,076
Einzelhandel
2,037
USA
1,971
Markenartikel
1,875
Retail trade
1,863
Unternehmen
1,761
Vertrauen
1,739
Kundenwert
1,715
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265
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71
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1,220
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564
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8
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1,037
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1,037
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93
Thesis
75
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70
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70
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54
Fallstudie
54
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50
Sammelwerk
50
Lehrbuch
42
Textbook
37
Aufsatzsammlung
33
Bibliografie enthalten
17
Bibliography included
17
Ratgeber
17
Bibliographie
16
Guidebook
16
Glossar enthalten
15
Glossary included
15
Konferenzschrift
13
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10
Sammlung
10
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7
Amtsdruckschrift
6
Government document
6
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6
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6
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5
Company information
5
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5
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4
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4
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English
1,664
German
135
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Smith, Alan D.
15
Kotler, Philip
14
Han, Heesup
11
Kumar, V.
10
Jang, Soocheong
9
Walsh, Gianfranco
8
Johnson, Michael D.
7
Mattila, Anna S.
6
Ryu, Kisang
6
Tadajewski, Mark
6
Beatty, Sharon E.
5
Brodie, Roderick J.
5
Conduit, Jodie
5
Hollebeek, Linda D.
5
Homburg, Christian
5
Hsu, Maxwell K.
5
Jones, D. G. Brian
5
Kim, Wansoo
5
Aksoy, Lerzan
4
Day, George S.
4
Gourio, François
4
Gremler, Dwayne D.
4
Ha, Jooyeon
4
Halperin, Basil
4
Hennig-Thurau, Thorsten
4
Herrmann, Andreas
4
Ho, Benjamin
4
Hyun, Sunghyup Sean
4
Karande, Kiran
4
Keiningham, Timothy
4
Kim, Youn-kyung
4
Ko, Yong Jae
4
Krafft, Manfred
4
Kumar, Anuj
4
List, John A.
4
Lucas, Robert W.
4
McFadden, Kathleen L.
4
Muir, Ian
4
Naumann, Earl
4
Ok, Chihyung
4
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National Bureau of Economic Research
3
USA / General Accounting Office
3
Friedrich-Schiller-Universität Jena
2
IGI Global
2
Institut Arbeit und Technik
2
J. L. Kellogg Graduate School of Management
2
NetLibrary, Inc
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Marketing Association
1
Art Directors Club <New York, N.Y.>
1
Arthur D. Little International Inc. <Wiesbaden>
1
Business Information Centre <Toronto>
1
Chartered Institute of Marketing
1
Confederation of Britisch Industry
1
Econometrisch Instituut <Rotterdam>
1
Fisher Investments Inc. <Woodside, Calif.>
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gesellschaft für Konsum-, Markt- und Absatzforschung
1
GfK-Aktiengesellschaft <Nürnberg>
1
Gottfried Wilhelm Leibniz Universität Hannover
1
Harvard Graduate School of Business Administration
1
IMP Group
1
Information Resources Management Association
1
Institut für Weltwirtschaft
1
Internationale Fachtagung Messen der Teuerung <6, 2001, Erfurt>
1
Ludwig-Maximilians-Universität München
1
RWTH Aachen
1
RWTH Aachen / Lehrstuhl für Wirtschaftswissenschaften für Ingenieure und Naturwissenschaftler
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Robert Wood Johnson Foundation
1
Springer Fachmedien Wiesbaden
1
Thüringer Landesamt für Statistik
1
USA / Bureau of Economic Analysis
1
USA / Court of Customs and Patent Appeals
1
USA / Energy Information Administration
1
United States / Congress / House / Committee on Ways and Means / Subcommittee on Oversight
1
Universität Mannheim
1
Verband Deutscher Maschinen- und Anlagenbau
1
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Published in...
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International journal of hospitality management
43
Journal of business research : JBR
28
The journal of services marketing
28
Services marketing quarterly
25
Journal of retailing and consumer services
24
Journal of service research : JSR
22
Industrial marketing management : the international journal for industrial and high-tech firms
20
SpringerLink / Bücher
19
Journal of the Academy of Marketing Science
18
Psychology & marketing
18
Journal of consumer research : JCR ; an interdisciplinary bimonthly
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Harvard business review : HBR
12
Working paper / National Bureau of Economic Research, Inc.
12
Academy of Management journal : AMJ
11
Journal of marketing
11
Journal of marketing theory and practice
11
Journal of travel and tourism marketing
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
11
Journal of fashion marketing and management
10
Journal of marketing management : MM
10
Strategy & leadership : a publication of Strategic Leadership Forum
10
International journal of contemporary hospitality management
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
9
Managing service quality : MSQ ; an international journal
9
The journal of business & industrial marketing
9
European journal of operational research : EJOR
8
Harvard-Business-Manager : das Wissen der Besten
8
International journal of retail & distribution management
8
The journal of personal selling & sales management : JPSSM
8
The service industries journal
8
Journal of air transport management
7
The international review of retail, distribution and consumer research
7
Customer Relationship Management : the ultimate guide to efficient use of CRM
6
Europäische Hochschulschriften / 5
6
International journal of production economics
6
Journal of consumer behaviour : an international research review
6
Journal of hospitality marketing & management
6
Journal of marketing theory and practice : JMTP
6
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Source
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ECONIS (ZBW)
1,732
USB Cologne (EcoSocSci)
60
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1
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1
Eine dienstleistungsorientierte Perspektive des Handelsmarketing
Faßnacht, Martin
-
2003
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001737403
Saved in:
2
The satisfied customer : winners and losers in the battle for buyer preference
Fornell, Claes
-
2007
-
1. ed.
Persistent link: https://www.econbiz.de/10003479583
Saved in:
3
Segmentspezifische Kundenzufriedenheitsanalyse : neue Ansätze zur Segmentierung von Märkten
Hahn, Carsten H.
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001643623
Saved in:
4
Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D.
(
ed.
);
Herrmann, Andreas
(
contributor
); …
-
1997
Persistent link: https://www.econbiz.de/10000640799
Saved in:
5
Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
Bacal, Robert
- In:
The complete book of perfect phrases for …
,
(pp. 483-716)
.
2010
Persistent link: https://www.econbiz.de/10003896178
Saved in:
6
Due date management to improve customer satisfaction and profitability
Patil, Rahul Jagannath
- In:
International journal of logistics : research and …
13
(
2010
)
4
,
pp. 273-289
Persistent link: https://www.econbiz.de/10008650448
Saved in:
7
America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul
-
2010
Persistent link: https://www.econbiz.de/10003942364
Saved in:
8
Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint-handling encounters
Gruber, Thorsten
;
Szmigin, Isabelle
;
Voss, Roediger
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 422-435
Persistent link: https://www.econbiz.de/10009525715
Saved in:
9
Service satisfaction with premium durables : a cross-cultural investigation
Löffler, Michael
;
Decker, Reinhold
- In:
Quantitative marketing and marketing management : …
,
(pp. 401-422)
.
2012
Persistent link: https://www.econbiz.de/10009621746
Saved in:
10
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
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