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Dissatisfaction after service failures as a realized transaction risk : customer opportunism as a function of external and internal rewards
Khantimirov, Denis; Karande, Kiran; Ford, John B. - In: Journal of retailing and consumer services 52 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012132180
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How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo; Karande, Kiran; Arndt, Aaron D. - In: Journal of marketing theory and practice 24 (2016) 3, pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
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The effect of the governance environment on marketing channel behaviors : the diamond industries in the US, China, and Hong Kong
Li, Shaomin; Karande, Kiran; Zhou, Dongsheng - In: Journal of business ethics : JOBE 88 (2009), pp. 453-471
Persistent link: https://www.econbiz.de/10003958835
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An experimental investigation into the use of written smell references in ecotourism advertisements
Magnini, Vincent P.; Karande, Kiran - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 3, pp. 279-293
Persistent link: https://www.econbiz.de/10008648340
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The relative use of contextual and temporal reference price components in hotel and airline purchases
Karande, Kiran; Magnini, Vincent P. - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 1, pp. 119-141
Persistent link: https://www.econbiz.de/10008909468
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The influences of transaction history and thank you statements in service recovery
Magnini, Vincent P.; Karande, Kiran - In: International journal of hospitality management 28 (2009) 4, pp. 540-546
Persistent link: https://www.econbiz.de/10003875740
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Does the performance of other functions in the frontline influence salesperson conflict?
Arndt, Aaron D.; Karande, Kiran; Harkins, Jason - In: International journal of retail & distribution management 40 (2012) 9, pp. 717-736
Persistent link: https://www.econbiz.de/10009614686
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Integrating theory and practice in marketing
Kumar, V. - In: Journal of marketing 81 (2017) 2, pp. 1-7
Persistent link: https://www.econbiz.de/10011697499
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Optimal allocation of marketing mix resources : B2C and B2B case studies
Kumar, V. - In: Marketing mix decisions : new perspectives and practices, (pp. 113-153). 2008
Persistent link: https://www.econbiz.de/10003769437
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My plans for Journal of Marketing : an Editor in Chief's perspective
Kumar, V. - In: Journal of marketing 78 (2014) 4, pp. 1-3
Persistent link: https://www.econbiz.de/10010381375