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United States
Business process management
7
Beziehungsmarketing
6
Dienstleistungsqualität
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Hospital
6
Krankenhaus
6
Prozessmanagement
6
Relationship marketing
6
Service quality
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Lieferantenmanagement
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Supplier relationship management
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USA
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Customer satisfaction
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Dienstleistungsmanagement
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Dienstleistungssektor
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Gesundheitsversorgung
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Health care
3
Kundenzufriedenheit
3
Service industry
3
Service management
3
Theorie
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Theory
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Unternehmensdienstleistung
3
Arbeitszufriedenheit
2
Corporate Governance
2
Corporate governance
2
Customer centricity
2
Customer orientation
2
Dienstleistung
2
Firm performance
2
Gesundheitswesen
2
Health care system
2
Job satisfaction
2
Leistungsmotivation
2
Organizational behaviour
2
Outsourcing
2
Patienten
2
Patients
2
Physicians
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English
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Gemmel, Paul
4
Bruneel, Johan
1
Clarysse, Bart
1
Rangarajan, Deva
1
Van de Velde, Els
1
Verleye, Katrien
1
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Integrated performance management : a guide to strategic implementation
1
Journal of service research : JSR
1
Services management : an integrated approach
1
Technology analysis & strategic management
1
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ECONIS (ZBW)
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Performance at the operational level: quality- and time-based competition
Gemmel, Paul
- In:
Integrated performance management : a guide to …
,
(pp. 51-68)
.
2004
Persistent link: https://www.econbiz.de/10002530566
Saved in:
2
Service process design and management
Gemmel, Paul
- In:
Services management : an integrated approach
,
(pp. 259-276)
.
2003
Persistent link: https://www.econbiz.de/10001779186
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3
Improving the success of radical innovation projects within established firms : engaging employees across different hierarchal levels
Bruneel, Johan
;
Van de Velde, Els
;
Clarysse, Bart
; …
- In:
Technology analysis & strategic management
24
(
2012
)
9
,
pp. 951-965
Persistent link: https://www.econbiz.de/10009723715
Saved in:
4
Managing engagement behaviors in a network of customers and stakeholders : evidence from the nursing home sector
Verleye, Katrien
;
Gemmel, Paul
;
Rangarajan, Deva
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 68-84
Persistent link: https://www.econbiz.de/10010356882
Saved in:
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