An introduction to Baldrige -- Why employee engagement matters -- Organizational culture and how it impacts employee engagement -- Drivers of employee engagement -- Using data to drive engagement -- When you're already a pretty good organization -- Maintaining momentum when facing a downturn --...

Introduction -- The power of the culture -- Values, behavior and corporate culture -- Principles & foundational truths -- The Shingo model -- Respect every individual -- Lead with humility -- Seek perfection -- Assure quality at the source -- Flow value to customers -- Embrace scientific...