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Customer loyalty card programmes and its interaction with support technology in the retail industry
Smith, Alan D. - In: International journal of management & enterprise … 5 (2008) 2, pp. 157-195
Persistent link: https://www.econbiz.de/10003641874
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Automatic identification and voice-recognition technologies for quality improvement : case studies of Pittsburgh-area service firms
Smith, Alan D. - In: International journal of services and standards 4 (2008) 3, pp. 284-302
Persistent link: https://www.econbiz.de/10003741733
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Acceptability of internet voting and CRM principles among the internet savvy
Smith, Alan D. - In: International journal of business information systems : … 3 (2008) 5, pp. 498-528
Persistent link: https://www.econbiz.de/10003765115
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Customer relationship management : a look at incentive programmes and their usefulness in selected service firms
Smith, Alan D. - In: International journal of business innovation and research 3 (2009) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10003808784
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E-safety: online uses in occupational safety
Smith, Alan D. - In: Electronic government : EG; an international journal 4 (2007) 2, pp. 142-155
Persistent link: https://www.econbiz.de/10003488747
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Strategic aspects of electronic document encryption
Smith, Alan D. - In: International journal of services and standards 3 (2007) 2, pp. 203-221
Persistent link: https://www.econbiz.de/10003459594
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Credit crunch and loan acquisition concerns in a recessional economy : an empirical study
Smith, Alan D. - In: International journal of electronic finance : IJEF 4 (2010) 4, pp. 297-322
Persistent link: https://www.econbiz.de/10008698042
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Agency theory and the financial crisis from a strategic perspective
Smith, Alan D. - In: International journal of business information systems : … 5 (2010) 3, pp. 248-267
Persistent link: https://www.econbiz.de/10003968749
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Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D. - In: Services marketing quarterly 32 (2011) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
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Balancing internal supply chain logistics : a comparative analysis of manufacturing and service firm operations
Smith, Alan D. - In: International journal of procurement management 3 (2010) 2, pp. 145-166
Persistent link: https://www.econbiz.de/10003952206