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Effects of employees' positive affective displays on customer loyalty intentions : an emotions-as-social-information perspective
Wang, Ze; Singh, Surendra N.; Li, Yexin Jessica; … - In: Academy of Management journal : AMJ 60 (2017) 1, pp. 109-129
Persistent link: https://www.econbiz.de/10011670969
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Antecedents and consequences of disclosures containing strategic content
Harkins, Jason A.; Arndt, Aaron D. - 2012
Persistent link: https://www.econbiz.de/10009570100
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How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo; Karande, Kiran; Arndt, Aaron D. - In: Journal of marketing theory and practice 24 (2016) 3, pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
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Does the performance of other functions in the frontline influence salesperson conflict?
Arndt, Aaron D.; Karande, Kiran; Harkins, Jason - In: International journal of retail & distribution management 40 (2012) 9, pp. 717-736
Persistent link: https://www.econbiz.de/10009614686
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Who do I look at? : mutual gaze in triadic sales encounters
Arndt, Aaron D.; Khoshghadam, Leila; Evans, Kenneth R. - In: Journal of business research : JBR 111 (2020), pp. 91-101
Persistent link: https://www.econbiz.de/10012237782
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Do men and women use different tactics to cope with the embarrassment of buying condoms?
Arndt, Aaron D.; Ekebas-Turedi, Ceren - In: Journal of consumer behaviour : an international … 16 (2017) 6, pp. 499-510
Persistent link: https://www.econbiz.de/10011814961