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ISO 9001 certification and failure risk : any relationship?
Franceschini, Fiorenzo; Galetto, Maurizio; … - In: Total quality management & business excellence : an … 29 (2018) 11, pp. 1279-1293
Persistent link: https://www.econbiz.de/10011918957
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An analysis of the perceived difficulties arising during the process of integrating management systems
Abad, Jesus; Cabrera, Henrry Ricardo; Medina-León, Alberto - In: Journal of industrial engineering and management : JIEM 9 (2016) 3, pp. 860-878
Purpose: This study empirically scrutinises the difficulties that result from the integration of management systems and analyses the role of strategic actions and organisational factors on the difficulties-integration relationship. Design/Methodology/Approach: For the empirical application we...
Persistent link: https://www.econbiz.de/10011919345
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Return on quality (ROQ) : making service quality financially accountable
Rust, Roland T.; Zahorik, Anthony J.; Keiningham, Timothy - 1994
Persistent link: https://www.econbiz.de/10000888243
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A systems view of quality, and its links with strategic management
Pruett, Mark; Thomas, Howard - 1994
Persistent link: https://www.econbiz.de/10000891686
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Quality of management : the invisible engine of corporate performance
Ghoshal, Sumantra; Bartlett, Christopher A. - 1993
Persistent link: https://www.econbiz.de/10000869427
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Quality service : how America's to companies are competing in the customer-service revolution ... and how you can too
Denton, D. K. - 1989
Persistent link: https://www.econbiz.de/10000773741
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An empirical examination of statistical quality control and its relationships with quality, quality cost, and productivity
Modarress Fathi, Batoul - 1986
Persistent link: https://www.econbiz.de/10000779219