The aim of this research is to understand how IT executives of different countries implement and perceive IT operational process improvement frameworks. We examine if IT operational frameworks, such as ITIL and CobiT, have an effect on the IT organization and on the relations between the IT...

Introduction: are you ready for 2030? -- Qualities of courageous leadership -- What keeps the CEO up at night -- Driving innovation across the enterprise -- Leaders of transformational change -- Elevation and career ascent -- The "eyes and ears" of the enterprise -- Building a robust network of...