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The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Kim, Jiyoung; Jin, Byoungho; Swinney, Jane L. - In: Journal of retailing and consumer services 16 (2009) 4, pp. 239-247
Persistent link: https://www.econbiz.de/10003864515
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Comparing mobile and Internet adoption factors of loyalty and satisfaction with online shopping consumers
Amoroso, Donald L.; Ogawa, Mikako - In: International journal of e-business research : an … 9 (2013) 2, pp. 24-45
Persistent link: https://www.econbiz.de/10009793135
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An examination of cross-cultural differences in e-service quality, e-satisfaction and e-marketing success : Korean vs. American portal sites
Fan, Qingji; Kim, Hye-Ran; Lee, Jeoung Yul - In: International journal of multinational corporation strategy 1 (2016) 1, pp. 44-64
Persistent link: https://www.econbiz.de/10011614206
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Users' perceptions of two types of hotel reservation Web sites
Morosan, Cristian; Jeong, Miyoung - In: International journal of hospitality management 27 (2008) 2, pp. 284-292
Persistent link: https://www.econbiz.de/10003687506
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Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei; Swaminathan, Srinivasan; Anderson, Rolph E. - In: Journal of marketing channels : ... distribution … 22 (2015) 1, pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
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An examination of the e-mail and electronic relationship marketing practices of the USA's top 500 online retailers
Heiens, Richard A.; Narayanaswamy, Ravi - In: International journal of electronic customer … 10 (2016) 2/4, pp. 125-137
Persistent link: https://www.econbiz.de/10011688012
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Consumer-to-consumer electronic commerce : an emerging stream of research
Jones, Kiku; Leonard, Lori N. K. - In: Consumer behavior, organizational development, and …, (pp. 1-17). 2009
Persistent link: https://www.econbiz.de/10003792564
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The role of self-efficacy, trust, and experience and the mediating effects of satisfaction in the choice of C2C e-commerce among young adults
Leonard, Lori N. K.; Jones, Kiku - In: Journal of electronic commerce in organizations : the … 7 (2009) 3, pp. 1-20
Persistent link: https://www.econbiz.de/10003862991
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Customer perceptions and sustained usage of recommender systems
Shen, Anyuan; Ball, A. Dwayne - In: International journal of electronic business 7 (2009) 6, pp. 642-663
Persistent link: https://www.econbiz.de/10003916911
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How buyer's expected benefits, perceived risks, and e-business readiness influence their e-marketplace usage
Rao, S. Subba; Truong, Dothang; Senecal, Sylvain; Le, … - In: Industrial marketing management : the international … 36 (2007) 8, pp. 1035-1045
Persistent link: https://www.econbiz.de/10003555800