//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"United States"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Strategic Dilemmas : How Manag...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
United States
USA
29
Human Resource Management
16
Personalmanagement
16
Call centre
10
Callcenter
10
Arbeitsgruppe
9
Team
9
Dienstleistungsqualität
8
Gewerkschaftsmitgliedschaft
8
Service quality
8
Union membership
8
Arbeitsorganisation
7
Work organization
7
Arbeitsbeziehungen
6
Compensation system
6
Employment relations
6
Private Equity
6
Private equity
6
Vergütungssystem
6
Arbeitsbedingungen
5
Financial audit
5
Strategic management
5
Strategisches Management
5
Telecommunications
5
Telecommunications industry
5
Telekommunikation
5
Telekommunikationssektor
5
Wirtschaftsprüfung
5
Working conditions
5
Arbeit
4
Customer service
4
Deregulation
4
Deregulierung
4
Dismissal
4
Fee (Remuneration)
4
Honorar
4
Kundenservice
4
Kündigung
4
South Korea
4
more ...
less ...
Online availability
All
Free
2
Undetermined
2
Type of publication
All
Article
17
Book / Working Paper
12
Type of publication (narrower categories)
All
Article in journal
13
Aufsatz in Zeitschrift
13
Graue Literatur
4
Non-commercial literature
4
Arbeitspapier
3
Aufsatz im Buch
3
Book section
3
Working Paper
3
more ...
less ...
Language
All
English
28
Undetermined
1
Author
All
Batt, Rosemary L.
22
Appelbaum, Eileen
8
Batt, Rosemary
7
Kwon, Hyunji
5
Doellgast, Virginia
4
Bernhardt, Annette
2
Colvin, Alexander James
2
Houseman, Susan N.
2
Liu, Xiangmin
2
Osterman, Paul
2
Banerjee, Mallika
1
Darbishire, Owen
1
Frost, Ann C.
1
Katz, Harry Charles
1
Keefe, Jeffrey
1
Keefe, Jeffrey H.
1
Lee, Jae Eun
1
Nohara, Hiroatsu
1
Valcour, Monique
1
Van Jaarsveld, Danielle
1
more ...
less ...
Institution
All
Economic Policy Institute <Washington, DC>
1
W.E. Upjohn Institute for Employment Research
1
Published in...
All
ILR review : the journal of work and policy
5
Working paper series / Center for Advanced Human Resource Studies
5
Academy of Management journal : AMJ
1
BJIR : an international journal of employment relations
1
Brookings trade forum
1
Challenge
1
Creating competitive capacity : labor market institutions and workplace practices in Germany and the United States
1
Financialization, new investment funds, and labour : an international comparison
1
Industrial relations : a journal of economy & society
1
International contributions to labour studies : publ. for the Cambridge Political Economy Society and the Higgins Labor Research Center, University of Notre Dame
1
Journal of management : JOM
1
Labor, business, and change in Germany and the United States
1
The international journal of human resource management
1
The next available operator : managing human resources in Indian business process outsourcing industry
1
Upjohn Institute Working Paper
1
Upjohn Institute working papers
1
Upjohn Working Papers and Journal Articles
1
Working paper / Economic Policy Institute
1
more ...
less ...
Source
All
ECONIS (ZBW)
28
RePEc
1
Showing
1
-
10
of
29
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Financial intermediaries in the United States : development and impact on firms and employment relations
Appelbaum, Eileen
;
Batt, Rosemary L.
;
Lee, Jae Eun
- In:
Financialization, new investment funds, and labour : an …
,
(pp. 53-85)
.
2014
Persistent link: https://www.econbiz.de/10010342616
Saved in:
2
Managing customer services : human resource practices, turnover, and sales growth
Batt, Rosemary
-
2000
Persistent link: https://www.econbiz.de/10001601679
Saved in:
3
Strategic segmentation in frontline services : matching customers, employees, and human resource systems
Batt, Rosemary
-
2000
Persistent link: https://www.econbiz.de/10001601681
Saved in:
4
Re-examining employee participation through the lens of stakeholder management
Batt, Rosemary
-
1999
Persistent link: https://www.econbiz.de/10001601686
Saved in:
5
Work organization, technology, and performance in customer service and sales
Batt, Rosemary L.
- In:
ILR review : the journal of work and policy
52
(
1999
)
4
,
pp. 539-564
Persistent link: https://www.econbiz.de/10001622246
Saved in:
6
Explaining wage inequality in telecommunications services : customer segmentation, human resource practices, and union decline
Batt, Rosemary L.
- In:
ILR review : the journal of work and policy
54
(
2000/01
)
2
,
pp. 425-449
Persistent link: https://www.econbiz.de/10001578484
Saved in:
7
Labor market institutions and restructuring in US deregulated telecommunications services
Batt, Rosemary L.
- In:
Creating competitive capacity : labor market …
,
(pp. 131-142)
.
2000
Persistent link: https://www.econbiz.de/10001494356
Saved in:
8
Workplace training policy : case studies of state and local experiments
Batt, Rosemary L.
;
Osterman, Paul
-
1993
Persistent link: https://www.econbiz.de/10000884543
Saved in:
9
A national policy for workplace training : lessons from state and local experiments
Batt, Rosemary L.
;
Osterman, Paul
-
1993
Persistent link: https://www.econbiz.de/10000880726
Saved in:
10
Service management and employment systems in US and Indian call centers
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
Brookings trade forum
(
2005
),
pp. 335-360
Persistent link: https://www.econbiz.de/10003326740
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->