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Customer dissatisfaction and defection : the hidden costs of downsizing
Williams, Paul; Khan, M. Sajid; Naumann, Earl - In: Industrial marketing management : the international … 40 (2011) 3, pp. 405-413
Persistent link: https://www.econbiz.de/10008991582
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Customer satisfaction and business performance : a firm-level analysis
Williams, Hilary P.; Naumann, Earl - In: The journal of services marketing 25 (2011) 1, pp. 20-32
Persistent link: https://www.econbiz.de/10009009738
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Customer attitudes of stayers and defectors in B2B services : are they really different?
Williams, Paul; Khan, M. Sajid; Ashill, Nicholas J.; … - In: Industrial marketing management : the international … 40 (2011) 5, pp. 805-815
Persistent link: https://www.econbiz.de/10009273996
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The impact of gender on the evaluation of vertical line extensions of luxury brands : a cross-national study
Boisvert, Jean; Ashill, Nicholas Jeremy - In: The journal of product & brand management 31 (2022) 3, pp. 484-495
Persistent link: https://www.econbiz.de/10013164370
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Cross-cultural comparison of customer satisfaction research : USA vs Japan
Khan, M. Sajid; Naumann, Earl; Bateman, Rob; Haverila, Matti - In: Asia Pacific journal of marketing and logistics 21 (2009) 3, pp. 376-396
Persistent link: https://www.econbiz.de/10003883523
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The dependency diagram of a mixed integer linear programme
Williams, Hilary P. - 2013
Persistent link: https://www.econbiz.de/10009737321
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Does customer satisfaction have directional predictability for U.S. discretionary spending?
Baghestani, Hamid; Williams, Paul - In: Applied economics 49 (2017) 54, pp. 5504-5511
Persistent link: https://www.econbiz.de/10011845192