Julia M. Jonas examines stakeholder integration and its’ dynamics in the setting of service innovation in IT and manufacturing firms. Applying a service-dominant logic theory approach, the multiple case study research describes the implementation of stakeholder integration with its’...

Part 1: Critical Factors for Successful Global IT Service Organizations -- Part 2: Industrial Reformation -- Part 3: Tools for Immediate Optimization and Greater Efficiency -- Part 4: Structural Changes -- Part 5: Innovation Ecosystem -- Part 6: A Route for Industrial IT Production.