Acknowledgement -- About the authors -- Introduction -- Problems and decision making -- Optimizing decision making and avoiding pitfalls -- Leadership -- Communications -- Strategy -- Developing organizational design and culture -- Human resource management -- Marketing and promotion --...

This concise introduction to the methodology of problem solving in organizations is an indispensable guide to the design and execution of practical business improvement projects in real organizational settings. The methodology is design-oriented and theory-informed. It encourages students to use...