Introduction -- Theoretical and Conceptual Foundation -- Preliminary Research Model -- Research Design -- Descriptive Findings -- Single-Case Analysis -- Cross-Case Synthesis -- Summary and Discussion -- Conclusion. .

While Business Intelligence (BI) initiatives have been a top-priority of CIOs around the world for several years, accounting for billions of USD of IT investments per annum (IDC), academic research on the actual bene fits derived from BI tools and the drivers of these bene fits remain sparse....