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Keys for successful implementation of total quality management in hospitals
Carman, James M.; Shortell, Stephen M.; Foster, Richard W. - In: Health care management review : HCM review 35 (2010) 4, pp. 283-293
Persistent link: https://www.econbiz.de/10008668637
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The cultural complexity of medical groups
Nembhard, Ingrid M.; Singer, Sara J.; Shortell, Stephen M. - In: Health care management review : HCM review 37 (2012) 3, pp. 200-213
Persistent link: https://www.econbiz.de/10009566304