The purpose of this study is to assess the proposition that adoption of a market orientation leads to improved service quality for service sector organisations. We argue that an organisational culture incorporating customer care as its central tenet and involving efforts to understand the needs...

Across many sectors, research has established that management explains a notable portion of productivity differences across organizations. A remaining question, however, is whether it is managers themselves or firm-wide management practices that matter. We shed light on this question by...

The study investigates the impact of Distributive Justice (DJ) on trust in leader and employee turnover intention in organisations. The paper also tests Islamic Work Ethics (IWE) and organizational culture as moderators. Data were collected from 176 respondents working in telecom sector....

Der Veränderungs- und Anpassungsdruck auf Betriebe und ihre Beschäftigte ist vor dem Hintergrund der Megatrends wie dem digitalen und ökologischen Wandel enorm. Die erfolgreiche Bewältigung des Wandels hängt maßgeblich davon ab, wie es in Betrieben gelingt, Beschäftigte für die...

Two large online surveys were conducted among employees in Germany to explore the importance employees and organizations place on aspects of interpersonal respect in relation to other work values. The first study (N = 589) extracted a general ranking of work values, showing that employees rate...

Organizational integration between intra- and inter-organizational subsystems is an important factor of operational coordination, innovation, and strategic effectiveness. Scholars have mainly focused on the organizational integration of three sub-systems: production/operations, marketing/sales,...

This study investigated the organizational climate and its impact on the performance of the organization. This research investigated 150 banking employees including top level management to bottom level management of 23 different banks and their branches in Gilgit. This research is basically...

Novo Nordisk is one of the few highly reputed pharma businesses and there is a reason for it. Rather than stick to its economistic origins that so many of its competitors live and organize by, Novo Nordisk allowed itself to experiment and react to stakeholder criticism. Rather than reactively...

Companies seek to protect themselves against harmful consequences of unethical behaviour through implementing ethical codes of conduct despite weak evidence that such codes are effective. For such codes to have any impact they need to be enacted within the day-to-day routine of the organisation,...