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Purpose: This study aims to present the overview of intellectual capital creation micro-mechanisms concerning formal and informal knowledge processes. The organizational culture, transformational leadership, and innovativeness are also included in the investigation as ascendants and consequences...
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for the total quality management (TQM) system to identify best practices that determine its’ performance, in order to … efforts in implementing TQM systems. The data analysis was conducted through quantitative research methods, based on … designed and pre-tested questionnaire contains items based on factors considered important in analysing and evaluating the TQM …
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