Überblick und Zielsetzung -- Grundlagen -- Analyse und Evaluierung -- Performance Measurement in Supply Chains -- Evaluierung existierender Konzepte -- Konzept und Fallstudie -- Konzept der Supply Chain Balanced Seorecard -- Fallstudie -- Schlussbetrachtung.

This case considers the use of a balanced scorecard in motivating change to an organizational culture in a hospital information technology (IT) setting. The company presented owns a number of hospitals and uses a consolidated IT system with a comprehensive electronic health record. As new...