Chapter 1. Interview with Manfred Broy and Walter Brenner About Design Thinking and Requirements Engineering -- Chapter 2. Combining Design Thinking and Software Requirements Engineering to Create Human-centered Software-intensive Systems -- Chapter 3. From Design Thinking in Software...

Despite the growth in CRM installations, e-CRM projects still have a significant failure rate, even after substantial investments in CRM technology. High rates of failure mean that the current requirements for developing and designing CRM need to be analysed. It's not enough to just look at data...

Purpose This study aims to incorporate innovative technology (i.e. blockchain) into the design of an online travel agency (B-OTA). The authors accelerated the design of the prototype system through expert interviews to understand the convenience of the blockchain travel and accommodation...

Purpose The purpose of this paper is to explain how, if company’s digital experience is a good one, employees can work efficiently and feel positive about their environment while, if a company’s digital experience is poor, staff can become unmotivated and avoid using the systems that are...