"M-PESA" mobile financial service has remained a dominate player in the Kenya financial service market. This study presents a conceptual research model that is grounded in means-end theory. It connects customer value hierarchy to customer attitudes and post-adoption outcomes behavior. It aims to...

In my dissertation I explore conceptual and economic aspects of resilience, i.e. a system’s ability to maintain its basic functions and controls under disturbances. I provide methodological considerations on the conceptual level and general insights derived from stylized ecological-economic...