This study applies a modified VIKOR method to improve service quality among domestic airlines in Taiwan. Our model allows decision-makers to understand the gaps between alternatives and aspired-levels in practice. A large sample is used to establish a complete service quality evaluation...

Most multicriteria methods focus on ranking and selecting from a set of alternatives. These methods are usually used to compare all alternatives based on the synthesized scorings within a normalized scale with respect to the same criteria in multicriteria problems. However, the decision makers...

Purpose – The invention and use of mobile commerce (m-commerce) technology have progressed in recent years. In small to medium-sized enterprises (SMEs), the decision to implement business-to-business m-commerce is a multiple-criteria decision analysis problem that involves both qualitative and...