activities were carried out: consultations with national stakeholders (energy regulators, consumer associations, Alternative … mediators); a consumer survey measuring consumers’ awareness, attitudes and experiences with electricity services; a behavioural …

This study about legal and commercial guarantees, funded by the European Union in the frame of the EU Consumer … implementation of the Consumer Sales Directive; consultations with retailers, manufacturers, consumer bodies, ECC-net, ADR bodies and … enforcement authorities; an online consumer survey measuring consumers’ experience with legal and commercial guarantees; an online …

online social media (OSM) from the perspective of consumer behaviour and consumer protection. It aimed to identify and assess …

The study had a threefold objective: Collecting data and evidence, testing a range of remedies to improve consumer …-based research, stakeholder interviews, and focus groups. Task 2 involved a consumer survey conducted in conjunction with behavioural … effectiveness of remedies to improve consumer decision-making. The survey examined respondents’ behavioural characteristics …

In March 2013 the Report from the Multi-Stakeholder Dialogue on Comparison Tools was presented at the European Consumer …-friendliness of comparison tools, the reliability of user reviews, consumer redress and enforcement of existing provisions. In … to: Explore consumer behavioural patterns in the use of comparison tools and their influence on consumers’ decision …