This is an online appendix for the paper 'Does Opening Complaints Data Change Company and Consumer Behavior? Evidence from the Consumer Financial Protection Bureau'.The abstract for the main paper is available here: 'http://ssrn.com/abstract=2929790' http://ssrn.com/abstract=2929790

I analyze a technological change which improved the public monitoring of financial customer treatment. This major assessment of the Consumer Financial Protection Bureau is based on its exposing credit card-related complaints online while keeping mortgage-related complaints concealed. Exposed...