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and finalists of the RIT/USA Today Quality Cup. The authors interviewed 75 employees (5 per firm) including 14 executives …, 44 middle managers, and 17 front line workers. The interviews elicited information on the motives for adopting TQM, the …
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In many industries, competition is far from perfect and managerial efficiency (or a fixed cost) varies among firms … imperfect competition and managerial efficiency are important. However, the magnitude of the bias is not large ... …
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