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Kundenloyalität im Automobilhandel : Determinanten in Verkauf und Kundendienst

Scholly, Volker - 2013

Persistent link: https://www.econbiz.de/10009743883

Kundenloyalität im Automobilhandel : Determinanten in Verkauf und Kundendienst

Scholly, Volker - 2013

Mitarbeitern aus Verkauf und Kundendienst entgegengebrachte Vertrauen und die Etablierung einer für jeden Kunden festen …

Persistent link: https://www.econbiz.de/10014016655

Trust as the key to loyalty in business-to-consumer exchanges : trust building measures in the banking industry

Ebert, Tara - 2009 - 1. ed.

Persistent link: https://www.econbiz.de/10003804051

Markenloyalität im Premiumsegment des Automobilmarkts : Determinanten und Wirkungsbeziehungen

Großkurth, Bernd - 2004 - 1. Aufl.

Persistent link: https://www.econbiz.de/10002191522

Beziehungsqualität im Relationship Marketing : Konzeption und empirische Analyse eines Wirkungsmodells

Hadwich, Karsten - 2003 - 1. Aufl.

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Trust as the Key to Loyalty in Business-to-Consumer Exchanges : Trust Building Measures in the Banking Industry

Ebert, Tara - 2009

Tara Ebert investigates what trust building measures in the banking industry should comprise. The author presents new and analytical insights which can be employed to deduce better targeted marketing implications for consumer trust building by banks. Dr. Tara Ebert promovierte bei Prof. Dr....

Persistent link: https://www.econbiz.de/10013522850

The influence of social regard on the customer–service firm relationship : the moderating role of length of relationship

Sabiote, Estela Fernández; Román, Sergio - In: Journal of business and psychology 24 (2009) 4, pp. 441-453

Persistent link: https://www.econbiz.de/10003934766

The relative contribution of love and trust towards customer loyalty

Chen, Shu-Ching; Quester, Pascale G. - In: Australasian marketing journal 23 (2015) 1, pp. 13-18

Persistent link: https://www.econbiz.de/10011284767

Aligning employee service recovery performance with brand values : the role of brand-specific leadership

Khanyapuss Punjaisri; Evanschitzky, Heiner; Rudd, John - In: Journal of marketing management : MM 29 (2013) 9/10, pp. 981-1006

Persistent link: https://www.econbiz.de/10010194421

Role of trust and customer loyalty in reducing perceived security risk in internet banking

Mann, Bikram Jit Singh; Sahni, Sunpreet Kaur - In: International journal of electronic business 10 (2013) 4, pp. 331-354

Persistent link: https://www.econbiz.de/10009790705

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