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market platforms such as eBay) interact to promote trustworthinessand trust. Our analysis suggests that the costs involved in …
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Trust that suppliers and buyers will keep their word is a necessary ingredient to a wellfunctioning marketplace. Nowhere is the issue trickier than for electronic markets, wheretransactions tend to be geographically diffuse and anonymous, putting them out of the reach ofthe legal safeguards and...
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Online reputation -"feedback"- mechanism aim to mitigate the moral hazard problem associated with spatially distant exchange among strangers by providing traders with the type of information available in small groups, where members are frequently involved in another's dealings. We compare...
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We conducted a controlled field experiment on eBay and examined to what extent both social and competitive laboratory … markets. EBay's natural trading system provides bridges between lab and field environment that can be exploited to explore … patterns in the field experiment mirror fully naturally occurring trading patterns in the market. …
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