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Service quality in maritime transport : conceptual model and empirical evidence

Vinh Van Thai - In: Asia Pacific journal of marketing and logistics 20 (2008) 4, pp. 493-518

Persistent link: https://www.econbiz.de/10003781711

Competencies required by port personnel in the new era : conceptual framework and case study

Vinh Van Thai - In: International journal of shipping and transport … 4 (2012) 1, pp. 49-77

Persistent link: https://www.econbiz.de/10009487434

An analysis of the efficiency and competitiveness of Vietnamese port system

Vinh Van Thai; Grewal, Devinder - In: Vietnam's socio-economic development : a social science … (2004) 40, pp. 35-55

Persistent link: https://www.econbiz.de/10002554097

Port service quality (PSQ) and customer satisfaction : an exploratory study of container ports in Vietnam

Tien Minh Phan; Vinh Van Thai; Thao Phuong Vu - In: Maritime business review 6 (2021) 1, pp. 72-94

Persistent link: https://www.econbiz.de/10012518668

Comparative analysis of port competency requirements in Vietnam and Korea

Vinh Van Thai; Yeo, Gi-Tae; Pak, Ji-Yeong - In: Maritime policy and management : MPM 43 (2016) 5/6, pp. 614-629

Persistent link: https://www.econbiz.de/10011577695

Quality management for seaports integrated in supply chains

Tran, Hai; Cahoon, Stephen; Chen, Shu-ling - In: International journal of shipping and transport … 4 (2012) 4, pp. 376-392

Persistent link: https://www.econbiz.de/10009634564

An analysis of the efficiency and competitiveness of Vietnamese port system

Van Thai, Vinh; Grewal, Devinder - In: Asia Pacific Journal of Marketing and Logistics 17 (2005) 1, pp. 3-31

Ports, as one of the important links between different modes of transport within the logistics chain, have special essence since their efficiency and competitiveness will certainly have an impact on the chain, and hence the national and regional economy. Vietnam, as a developing country...

Persistent link: https://www.econbiz.de/10014674564

Service quality in maritime transport: conceptual model and empirical evidence

Thai, Vinh V. - In: Asia Pacific Journal of Marketing and Logistics 20 (2008) 4, pp. 493-518

Purpose – The purpose of this paper is to extend knowledge on service quality and how it is defined and thus, managed, in the context of maritime transport by proposing and testing a new conceptual model of service quality. Design/methodology/approach – The study used a sample of 197...

Persistent link: https://www.econbiz.de/10014674654