Thai Hoang, Dinh; Igel, Barbara; Laosirihongthong, Tritos - In: International Journal of Quality & Reliability Management 23 (2006) 9, pp. 1092-1117
Purpose – The purpose of this paper is to investigate the relationship between total quality management (TQM) practices and innovation performance in the Vietnamese industry context. Design/methodology/approach – The method of confirmatory factor analysis was applied to refine TQM and...