Kim, Keongtae; Mithas, Sunil; Whitaker, Jonathan; Roy, … - 2019
researchers have studied some dimensions of human capital, the role of industry-specific human capital has remained understudied …. The IT-enabled business process outsourcing (BPO) industry provides an ideal setting to study returns to human capital …, because jobs in this industry are standardized and many professionals in this new industry have come from other industries. We …